Terms of Service
Last updated: April 2026
⚠️ Limitation of Liability — Vehicle Damages
AutoServ is a marketplace platform only. We connect customers with independent auto service businesses. AutoServ LLC is not responsible for any vehicle damage, loss, injury, or any other harm that occurs during or as a result of services performed by shops listed on this platform. AutoServ does not provide, broker, or guarantee any form of insurance coverage for customers or business owners.
1. Platform Role
AutoServ provides an online marketplace that allows customers to discover and book automotive services from independent, third-party service providers ("Shops"). AutoServ is not a party to any service agreement between customers and Shops, and is not responsible for the quality, safety, legality, or outcome of any services booked through the platform.
2. No Insurance Coverage
AutoServ does not provide insurance of any kind — including but not limited to auto insurance, liability insurance, or property damage coverage — for customers, vehicles, or business owners. Each Shop is solely responsible for maintaining their own insurance coverage as required by applicable law. Customers are encouraged to verify a shop's insurance status directly before allowing work to be performed on their vehicle.
3. Vehicle Damage Disclaimer
AutoServ explicitly disclaims all liability for any damage to vehicles before, during, or after service is performed by a Shop. In the event of a dispute regarding vehicle damage, the matter is strictly between the customer and the Shop. AutoServ may, at its sole discretion, assist with dispute resolution but is not obligated to do so and assumes no financial responsibility whatsoever.
4. Customer Responsibilities
By booking a service through AutoServ, customers acknowledge that they are entering into a direct agreement with the Shop and that AutoServ bears no responsibility for the outcome. Customers are advised to:
- Document their vehicle's condition before any service.
- Confirm the Shop's credentials, certifications, and insurance status.
- Review all service agreements and invoices directly with the Shop.
- Resolve any disputes directly with the Shop first.
5. Business Owner Responsibilities
Shops listed on AutoServ agree to operate in compliance with all applicable local, state, and federal laws and regulations. Each Shop is solely responsible for maintaining appropriate insurance, licenses, and certifications. AutoServ is not liable for any claims arising from a Shop's business operations, including claims from customers or third parties.
6. Limitation of Liability
To the maximum extent permitted by applicable law, AutoServ LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the platform or services booked through it.
7. Dispute Resolution for Vehicle Damages
In the event of vehicle damage occurring during or after a service, all customers must first file a formal dispute directly with the business owner of the Shop where the service was performed. Customers are required to:
- Document and photograph any damage immediately after the service.
- Submit a written dispute claim directly to the Shop within 48 hours of discovering the damage.
- Allow the Shop a reasonable opportunity (up to 7 business days) to respond and resolve the matter.
- Only escalate to AutoServ support after the Shop has failed to resolve the dispute directly.
AutoServ is not a party to any such dispute and assumes no financial liability. We may, at our discretion, facilitate communication between parties but are under no obligation to do so.
8. Minimum Rating Policy & Shop Removal
AutoServ is committed to maintaining a high-quality marketplace for customers. To ensure service standards, the following rating policy applies to all Shops:
- All Shops must maintain a minimum average customer rating of 3.0 stars to remain listed on AutoServ.
- Shops that fall below the 3.0-star minimum will receive a first written warning and a grace period to improve their rating.
- If no improvement is observed, a second and final warning will be issued.
- If the Shop's rating remains below 3.0 stars after two warnings, the Shop will be permanently removed from the AutoServ platform without refund of any subscription fees.
AutoServ reserves the right to determine the timeline and criteria for rating evaluations and shop removal at its sole discretion.
9. Intellectual Property & Trademarks
The AutoServ platform — including its name, logo, branding, software, design, website, and all associated content — is the exclusive property of LynXautoinnovate®. "AutoServ" and "LynXautoinnovate®" are protected trademarks of LynXautoinnovate®. All intellectual property rights in the platform are reserved.
By listing a business on AutoServ, business owners acknowledge and agree that:
- You may not use the "AutoServ" or "LynXautoinnovate®" names, logos, or branding in any manner that implies endorsement, partnership, sponsorship, or affiliation with your business without prior written consent from LynXautoinnovate®.
- You may not copy, reproduce, modify, or distribute any platform content, including shop listing templates, service descriptions, UI elements, or marketing materials provided by AutoServ.
- You may not use the AutoServ platform to build a competing product or service, or to scrape, collect, harvest, or misuse platform data, customer information, or shop listings.
- All shop listings, reviews, and content you submit remain your intellectual property, but you grant AutoServ and LynXautoinnovate® a perpetual, royalty-free license to display such content on the platform for the purpose of operating the marketplace.
- Any unauthorized use of the AutoServ or LynXautoinnovate® trademarks — including in advertising, domain names, social media accounts, or business names — is strictly prohibited and may result in immediate account termination, removal of all listings, and legal action.
LynXautoinnovate® actively monitors and enforces its trademark and intellectual property rights to the fullest extent of the law. Business owners found in violation of these provisions may be permanently removed from the platform without refund of any subscription fees.
Prevention of Brand Confusion
To protect the integrity of the AutoServ and LynXautoinnovate® brands and to prevent customer confusion, business owners must not present their business in a way that could be mistaken for AutoServ or LynXautoinnovate® themselves. Specifically:
- You may not name your shop, business, domain, or social media account using "AutoServ," "LynXautoinnovate," or any confusingly similar variation (including misspellings, abbreviations, or combined forms).
- You may not use logos, color schemes, fonts, or layouts that closely imitate the AutoServ or LynXautoinnovate® visual identity in a way that could lead customers to believe your business is operated by, owned by, or officially affiliated with AutoServ.
- You may not represent yourself or your shop as an "AutoServ-certified," "AutoServ-approved," or "official AutoServ partner" unless you have received explicit written authorization from LynXautoinnovate®.
- You may not use AutoServ-branded materials — such as badges, seals, or promotional graphics — in your own advertising, signage, website, or social media without prior written permission.
- Your shop listings and public-facing content must clearly identify your business by its own independent name, so customers understand they are dealing with a third-party provider and not with AutoServ or LynXautoinnovate® directly.
LynXautoinnovate® reserves the right to require business owners to rebrand or modify any naming, branding, or marketing materials that create a likelihood of confusion. Failure to comply with a rebranding request may result in suspension or removal from the platform.
10. Changes to These Terms
AutoServ reserves the right to update these Terms of Service at any time. Continued use of the platform after any changes constitutes acceptance of the new terms.
11. Contact
If you have questions about these terms, please contact us through the platform's support channels.